POLICIES

We totally understand that life happens. If you need to change or cancel your appointment, we ask for at least 48 hours' notice emailed to chartreusestudiori@gmail.com. 

Cancellations or changes made 24 to 48 hours before your appointment are subject to a cancellation fee equal to 50% of the scheduled service. Cancellations or changes made less than 24 hours before your appointment, as well as no-shows, are subject to a cancellation fee equal to 100% of the scheduled service.

Because we’re a tiny, two-chair studio, last-minute cancellations have a big impact on our schedules. Giving us as much notice as possible gives us the best chance to offer that time to someone else. Thank you for understanding! 

We offer a 15-minute grace period for late arrivals. After 15 minutes, we may need to modify your service to fit the remaining appointment time or reschedule your appointment entirely.

If we’re unable to accommodate your service due to a late arrival, the appointment will be considered a late cancellation and our cancellation policy will apply. This helps us stay on time and give every client their full scheduled appointment.

We want you to love your hair. If something about your service isn’t feeling quite right, please reach out to us within 7 days of your appointment so we can make it right. 

Services are non-refundable. If there is an issue with your service, we’re happy to address it through our adjustment policy rather than issuing a refund.

Complimentary adjustments are intended to address something that differs from what you and your stylist agreed upon during your consultation. Requests that reflect a change of mind, a new goal, or something outside the original service plan will be considered a new service and priced accordingly.

Adjustments must be completed by the stylist who performed the original service. Please contact us directly before attempting to alter your hair at home or having it adjusted elsewhere, as we cannot guarantee or correct work that has been changed after your appointment.